Most Frequently Asked Questions

What is the shelf life of your products?
Our cartridge's shelf life is the same as the OEM (Original Equipment Manufacturer), usually 12-24 months for the OEM and remanufactured printer cartridges and about 24-36 months for the compatible cartridges and refill kits. If properly stored (kept in original packaging in a cool and dry location), cartridges may last longer.

What does OEM mean? What is an OEM cartridge?
OEM stands for Original Equipment Manufacturer. OEMs, such as HP, Canon, Epson and Lexmark are the companies that manufacture your printers. OEM cartridges are cartridges that are branded under your OEM's brand. We offer both OEM and less expensive non-OEM products. All our products are fully compatible with OEM standards.

What does remanufactured cartridge mean?
Recycled cartridges that are disassembled by third parties (other than OEMs) and have their worn parts replaced are called remanufactured cartridges. To guarantee print quality, remanufactured cartridges are refilled, tested in the factory and repackaged. Our competitive advantage is that we only sell the remanufactured toners where the drum has been changed in each toner. Most of our competitors sell cheaper remanufactured toner cartridges without changing the drum inside.

What does compatible cartridge (replacement) mean?
Compatible cartridges (replacements) are manufactured by third parties (other than OEMs) and fully compatible with OEMs. Compatible printer cartridges are the imitation of the OEMs and costs up to 70% less than the OEMs, They are also “plug and print”, just like the OEMs.

Why are some cartridges (especially inkjet cartridges) so expensive?
Unfortunately some cartridges are very expensive and might even cost more than the printers that they are used in. As resellers, we don't have any role in this, and in fact we have only very small margins in the new OEM cartridges. Almost all the proceeds from the sale price go to the Manufacturer of your printer. We would recommend you use our refill kits or compatible cartridges to decrease the overall cost of your printing.

Would the use of refill ink or compatible cartridge void my printer's warranty?
Absolutely NO! Federal Trade Commission - Magnusson-Moss Warranty Federal Commission Improvement Act (Subparagraph C, section 101) - regulations specifically states that "No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name". In-English: The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc. For more information on the act, you can contact the Federal Trade Commission at (202) 326-3128 to learn more.

How do I know when the cartridge is empty?
When printing, the text/images suddenly go blank or turn light. With some cartridges you can see inside to check for an empty cartridge or you may gently press the print-head to a damp cloth. This will show you if any ink is coming out of the cartridge. You can also "Print Test Page" on your printer's software settings. This will show you which color is empty.

What do I do with the low level ink gauge that keeps popping up?
That seems to be the problem with most HP and Lexmark printers. You can try running the utilities software to clean the printer head. You can reinstall printer driver, or you can ignore the message as it may go away after a few days.

how to clean printer cartridges?
Firstly establish whether or not your printer cartridge needs to be cleaned. To do this, firstly run a test print and look for streaks or other indications such as dots which would suggest that the cartridge needs to be cleaned. Should you feel that the cartridge needs to be cleaned then select this option – those that are not sure how to perform this function on their specific printer should refer to their user manual. Now print another test page and analyze the quality. Repeat until satisfied.

Can I use the same ink for different cartridges, is there such thing as universal ink?
No, different printers require different formulations. There is no such thing as a generic or universal ink that will work well in all printers and cartridges. That is why we have all these different kits available. Some inks will not perform well if used in the wrong printer and can damage your printer; this is why we ask you what kind of printer and cartridge you have and sell different kits accordingly. DO NOT use ink formulated for one printer, in another.

Why do I need to buy bulk printer inks rather than OEM inks?
Buying remanufactured ink cartridge in bulk presents many advantages to homes and businesses. First, it is a sure way to save money since ink cost drop up to 1000%. If you want to cut your bottom-line, you can start with buying bulk inks. By buying in bulk you can also apply for shipping discounts and shop for printer inks more conveniently.

Who can use remanufactured ink cartridges in bulk?
If you are representing one of the following, then you definitely need to buy bulk ink! 1) Small and Home Business 2) Brochure Printing 3) Ad Agency 4) Portfolio Sampling 5) Real Estate Agents 6) Insurance Agents 7) Schools and Universities more....

Are printer inks toxic?
Printer ink is mainly composed of water, ethylene glycol, and alcohol. Printer ink may cause gastric distress if you drink too much of it, but it is not toxic and it should not even induce vomiting. Printer inks is as toxic as a dishwashing soap as it can make you sick but it generally won't cause a serious complication.

What are the different types of printer ink cartridges?
There are two main types of printer ink cartridges. These are Sponge-Filled Cartridges and Vacuum Retained Cartridges. The sponge-filled cartridge is the most common type especially found in inkjet cartridges. Meanwhile Vacuum printer ink cartridges are mainly developed by HP for their printers.

The printed documents are botched and dirty. What is wrong?
A botched or dirty ink job is probably caused by injecting one color ink to the wrong chamber. The printer inks may also have over-flowed or mixed. You can flush out the ink by printing heavy pages. If that does not work, you will have to dispose and replace your ink cartridge.

I expected green and/or red colors in my documents. However, I saw blue when I expected green and orange when I expected red. What seems to be the problem?
You have to check your printer ink cartridge if your yellow-ink chamber is empty or is not working. Refill your yellow ink chamber if necessary.